Privacy Policy
Effective Date: April 15, 2026
Smart Voice CRM (“we,” “us,” or “our”) is the CRM division of Smart Voice AI. We operate the website smartvoicecrm.io and the Smart Voice CRM platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. Please read it carefully. By using the Service, you agree to the practices described in this Policy.
1. Information We Collect
a. Information You Provide Directly
We may collect the following information when you register, use, or contact us about the Service:
- Identity data: first and last name, job title, company name
- Contact data: email address, phone number, mailing address
- Account credentials: username and password (stored in hashed form)
- Billing data: payment method details processed securely through Stripe (we do not store full card numbers)
- Communications: any messages, support tickets, or feedback you submit to us
b. Information Collected Automatically
When you access the Service, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and session data
- Cookies and similar tracking technologies (see Section 5)
c. Information From Third Parties
We may receive information about you from third-party services integrated with the platform, such as calendar providers, telephony providers, and lead sources you connect to your account.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide the Service
- Process payments and send billing-related communications via Stripe
- Send transactional emails (e.g., confirmations, password resets)
- Send marketing communications where you have opted in (you may opt out at any time)
- Monitor and improve the performance and security of the Service
- Respond to your inquiries and provide customer support
- Comply with applicable laws and legal obligations
- Detect, investigate, and prevent fraudulent or unauthorized activity
We will not sell your personal information to third parties. We do not use your data to train third-party AI models without your explicit consent.
3. How We Share Your Information
We do not sell or rent your personal data. We may share your information only in the following limited circumstances:
- Service providers: We engage trusted third-party vendors who process data on our behalf under confidentiality obligations, including:
- Stripe — payment processing
- Cloud hosting and infrastructure providers
- Email delivery services
- Analytics providers
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Smart Voice CRM, our users, or the public.
- Business transfers: If Smart Voice CRM or Smart Voice AI is acquired, merged with, or sold to another company, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
- With your consent: We may share information for any other purpose with your explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are legally required to retain it longer (e.g., for tax, accounting, or fraud prevention purposes).
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Understand how visitors interact with the website
- Improve the performance and relevance of our Service
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
6. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encryption at rest, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete your personal information (“right to be forgotten”)
- Restrict or object to certain types of processing
- Data portability — receive a copy of your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at legal@smartvoicecrm.io. We will respond within 30 days.
8. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and, where changes are material, notify you by email or via a prominent notice on the Service. Your continued use of the Service after any update constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Smart Voice CRMA division of Smart Voice AI
Email: legal@smartvoicecrm.io